In any case, start with Method 1 and eliminate the possibility of a corrupted or unsupported file. It’s highly recommended that you follow the fixes in order until you manage to solve the issue. If you’re having trouble with this particular issue, use the methods below to troubleshoot your problem.

The operating system is dealing with corrupt system files.

3rd party Android/iOS suite is causing conflicts with the default photo viewer.

Photo/Image is a file type that is not supported by Windows Photo Viewer.

Here are some of the most common scenarios that will trigger this issue: We went ahead and did some investigations on this issue.

Windows 10 users can only encounter this issue if they previously modified the system settings to use WPV by default. This particular issue is mainly reported on Windows 7, Windows 8 and Windows 8.1. Some users have been reporting problems with the default Windows Photo Viewer (WPV). Users encountering this issue see the following error message on certain/all photos opened via Windows Photo Viewer: “Windows Photo Viewer can’t open this picture because either Photo Viewer doesn’t support this file, or you don’t have the latest updates.”

Microsoft photo viewer windows 7